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Terms and Conditions

Thank you for visiting our website. By continuing to browse and use this website you are agreeing to comply and be bound by the following terms and conditions. We recommend you read them before making a purchase.  If you do not agree with any part please do not continue to use our website.
These conditions shall apply to all sales transactions between Soapetc and any person, firm or company (you, “the Purchaser”) placing an order with Soapetc for the manufacture and/or supply of any goods (“the Goods”). Soapetc accepting any order for Goods from the Purchaser, agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on the website. These terms and conditions shall be governed by and construed in accordance with Scottish Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
1. Products - We promise to ship our best-quality products to you in a secure and reliable manner and to deal promptly with any concern you may have regarding your order. All descriptions are accurate at the time of packaging. Weights are approximate as we cut all our soap bars by hand, but these are minimum weights, so if a product is listed as 100g, this will be the minimum weight of the bar received, they are often heavier/larger. Photographs provide a guide to the appearance of the product. Please bear in mind that our handmade products are made in small batches so you may encounter some variation in colour, scent, texture or wrapping. If you do have any problems or queries, please let us know.
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, on the Website are accurate, complete, reliable, current, or error-free.
2. Purchasing - When purchasing goods on our Soapetc website you warrant that the personal information which you are required to provide if you register as a customer or at the checkout is accurate and current in all respects. You agree not to impersonate any other person, business or entity or to use a false name or a name that you are not authorised to use.
3. Price - All prices quoted are quoted in pounds sterling and are inclusive of UK sales tax (VAT) at the current rate. The price does not include the delivery of the order to the Purchaser. This is an additional cost, unless otherwise stated. Please see the Soapetc website 'Delivery' for prices. We take great care to ensure the content on the Website including product descriptions and prices are accurate. However, to the extent permitted by applicable law, we do not warrant that product descriptions, on the Website are accurate, complete, reliable, current, or error-free. Please note that all prices are stated and payment taken in GBP(£) and all orders are governed by UK law.
Secure online payment - Soapetc provide a secure payment system by utilising the services of Paypal & Wix Payment for all online payments. Both providing secure purchasing that you can trust.
4. Delivery - We currently accept orders and delivery to the UK only. Soapetc will dispatch orders within a maximum 3 working days of receipt of the order. Often they are sent within 24 hours. Royal Mail or a courier services for larger orders will be used to attempt delivery and if the recipient is not at home a card will be left with written instructions asking them to contact their local depot to re-arrange delivery or to collect. It is then the recipient's responsibility to contact the courier and re-arrange delivery or collection. If the delivery is returned to Soapetc, a full refund for the cost of the goods will be processed only. Soapetc is not responsible if incorrect delivery information is provided for the order. 
5. Returns & Cancellations Cancellation - You have a legal right to cancel your order for a limited time without giving any reason, but we would welcome your feedback. Please email us promptly to cancel your order, to include your name and order number. If we have already dispatched your order, please return the unopened items to us for a refund of the order excluding delivery charges. Please see below.
6. Returns -Customers have 30 days after the day on which the goods come into the physical possession of the consumer. We can only accept returns on unopened and unused goods and gift boxes. Goods that arrive to us in an unsalable condition will not be able to be refunded due to the nature of the good sold. The cost of the goods purchased will be refunded once they have been received. This does not include cost of the postage. Returns will be processed by us within 2 working days of receiving the returned items using the same method of payment as used when ordering. Returns must be sent to the following address: Soapetc, 39 Marywood Square, Strathbungo, Glasgow, G41 2BN.
7. Complaints - If you wish to make a complaint, please contact us at:
m: or write to us at: Soapetc, 39 Marywood Square, Strathbungo, Glasgow, G41 2BN. 
p: 07904243946. We would like to resolve any complaints and welcome feedback. 
8. Links to other website - We are not responsible for the content of any other websites linked to or from our Website. Periodically, links may be established from this site to external websites operated by third parties. Using links to any external website is at your own risk and we make no warranties or representations about any of these third party websites.
9. Privacy & Security - Soapetc are committed to maintaining the trust and confidence of our vistors and customers of the website. Please see our Privacy Policy for more information.
10. Governing Law - These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
11. Changes to terms of service - You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
12. Exclusion of Liability - We do not accept liability for any loss or damage that you suffer as a result of using this Website. 
Nicola Orr
39  Marywood Square
G41 2BN

Customer Care

Customer care is important to us. If you have any queries, please contact us using the Contact Page.

Privacy & Safety

Privacy policy

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with WIX.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor WIX

Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.


The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WIX to power our online store. You can read more about how WIX uses your Personal Information here:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt-out of Google Analytics here:

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at:

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.


If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you..

Our processor WIX uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as


Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


39 Marywood Square



G41 2BN

Last updated: 05/06/2021

Wholesale Inquiries

Please email NICOLA directly with any wholesale queries on

07904 243946

Payment Methods

Payment Methods

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